About us
Eleven Pest Control is a trading name of Eleven Internet Ltd, registered in England and Wales, company number 10964224. Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. In these terms, "we" means Eleven Internet Ltd and "you" means the person booking the visit.
Contact us on 01753 905 011 or at [EMAIL ADDRESS].
Your price
We agree a fixed price with you on the phone before we book anything. Prices include VAT where it applies. The price covers the visits we tell you about when we agree it, for example two visits for rats.
If the technician finds something different from what was described, such as a different pest or a much bigger problem, we'll tell you the new price before doing any extra work. You can say no.
Who does the work
Visits are carried out by qualified, insured local technicians we arrange. We're responsible to you for the work under these terms.
Getting ready for the visit
Please make sure someone aged 18 or over is home, and that the technician can reach the areas affected, for example the loft hatch, under the sink or the garden.
If you need to move the visit, give us at least 24 hours' notice. If the technician can't get in at the agreed time and we weren't told, we may charge a call-out fee. We'll tell you the amount when we book.
Keeping your family and pets safe
Technicians only use products approved for use in the UK, used as the label says. Rat and mouse bait goes in locked, tamper-resistant boxes. The technician will tell you how to keep children and pets safe, for example keeping them out of a treated room for a set time. Please follow that advice.
When you book, tell us about children, pets, fish tanks, anyone pregnant and anyone with breathing problems, so the technician can plan the treatment.
Your right to cancel
If you book by phone or online, you can cancel within 14 days of the day we agree the booking, without giving a reason. This is your right under the Consumer Contracts Regulations 2013.
If you ask us to start within those 14 days, which most people do, you'll pay for any work done before you cancel. Once the work is finished, the right to cancel ends. To cancel, call us or email [EMAIL ADDRESS].
Paying
We'll tell you how to pay when we book. Payment is due once the first visit is done, unless we've agreed something else. We'll send you a receipt.
If the pests are still active
Treatment works best when the advice is followed, such as sealing gaps, clearing food and keeping bins closed. If the pest is still active after the visits included in your price, tell us. We'll explain what's needed and agree any further visits and the price with you first.
If something goes wrong
If the work isn't done with reasonable care and skill, tell us and we'll put it right. If we can't, we'll give you some or all of your money back.
We're not responsible for damage the pests caused, or for losses we couldn't have foreseen. We don't cover business losses. Nothing in these terms limits your legal rights as a consumer, or our liability for death or personal injury caused by our negligence, or for fraud.
Complaints
Call us or email [EMAIL ADDRESS]. We aim to reply within 5 working days.
Your details
Our privacy notice explains how we use your details.
Which law applies
These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.